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Santia presents Employee of the Quarter, Customer Service Excellence and Length of Service Awards for H2 2019

Santia’s Employee Recognition Scheme rewards employees who go above and beyond their duties to fulfil Santia’s values, is an inspiration to others and supports the creation of a culture of excellence by making a significant and positive difference to our customers and their fellow colleagues.

The Employee Recognition Panel reviewed the nominations put forward by our staff in Q3 and Q4 of 2019 to determine the employees most deserving of the first two quarterly awards of the 2019/2020 award year.

After reaching a unanimous decision in the first quarterly review period, Helen McIntyre (Asbestos Consultant) emerged as the first quarterly winner.

Helen was cited as demonstrating a fantastic work ethic, delivering an excellent standard of survey on very challenging sites, for coaching and mentoring new starters throughout the quarter and for supporting the completion of an urgent refurbishment survey committing to a double shift and completing a technical review whilst on annual leave.  Great commitment Helen!

Isaac Bees (Asbestos Analyst) emerged as the unanimous winner of the second quarterly review period.  Isaac was faced with a particularly difficult set of circumstances in a property he was working in, when a number of people locked themselves in a lift!.  Isaac managed the situation calmly and communicated with the relevant parties to resolve the emergency whilst keeping his project going in parallel.  This resulted in Isaac working elongated hours to complete the project in challenging circumstances which he managed to do to the satisfaction of the customer.

Isaac was also provided with the opportunity to manage a contaminated land project during the quarter and was ably supported by Oliver Bellamy who was also nominated for the quarterly award. Isaac was commended for demonstrating a supportive attitude to deliver a challenging project for a new customer and has clearly showed an aptitude to develop new skill sets and support others deliver upon their responsibilities, congratulations on your award, Isaac.

Isaac will join Helen who will both be eligible for the coveted Employee of the Year award which will be voted upon once all quarterly award winners have been announced in June.

The Board of Directors reviewed the customer feedback received over the second quarterly period in December’s board meeting and determined the Customer Excellence award winner for Q2 as Ellie Johns.

The fact that our customers have taken the decision and indeed put the time in to write positively about the experience they’ve received in itself constitutes a fantastic achievement that any employee receiving it should be proud of.

Customers described Ellie as a “really good teacher” and “an asset to Santia”. Another customer commented “availability, reliability and obvious passion for what you do isn’t something you get all that often in large firms like Santia, you have fabulous staff that care”. Great feedback and a richly deserved award Ellie, well done once again.

Moving onto Length of Service awards, the months of August and September signified anniversary landmarks for a number of long serving employees and to celebrate their commitment and loyalty to the business over many years, each received some well – earned vouchers.

The deserving recipients are:

Joanne Lloyd (5 years)

Billie Attard (5 years)

Dan Bellamy (5 years)

Congratulations to all employees who have been recognised for achieving these landmarks.

There will be 13 employees reaching landmark anniversaries in 2020 for 5 years, 10 years and 20 years of loyal service. The first anniversary landmark will be reached in April, staff can look forward to receiving vouchers and some well – deserved additional holiday leave.

Helen McIntyre (Asbestos Consultant) presented with the Q1 Employee of the Quarter Award by Neil Coulson, Operations Manager.

Isaac Bees (Asbestos Analyst) presented with the Q2 Employee of the Quarter Award by David Evans, Operations Manager

Ellie Johns (Principal Training Consultant) presented with the Quarterly Customer Service Excellence Award by Liam McLoughlin, Operations Director.

Dan Bellamy (Asbestos Consultant), Joanne Lloyd (Account Coordinator) and Billie Attard (Training Sales Manager) presented with their Length of Service Awards by Kevin Challinor, Operations Manager and Liam McLoughlin, Operations Director.

Case Study Testimonial “The introduction of the Employee Recognition Scheme was to support the delivery of our ethos; that our people are our greatest asset. Being able to celebrate our employee’s achievements has encouraged a culture of excellence and enabled the business to reward employee loyalty and commitment, it really has made a positive difference. Congratulations to all recipients who have received awards” Case Study Testimonial

Craig Jones, Managing Director

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