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Asbestos management excellenceLatest News: Santia is acquired by Marlowe plc for £4.5m
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Staying Covid-19 Secure in 2021

Customer Satisfaction Survey 2021

The results are in from our latest Customer Satisfaction Survey, and we are overwhelmed with the amount of positive feedback we have received. We have continued to successfully deliver our services during exceptionally challenging conditions throughout the pandemic and in addition to servicing existing customers, we have successfully mobilised significant new contracts and supported frontline organisations and key workers throughout the various National and Regional lockdowns.

Some of the highlights from the survey include:

  • An average rating of Excellent/Good for our services overall
  • When asked how Santia compares to other companies offering similar services, we received an average rating of Excellent/Good
  • 93% of customers confirmed that Santia has helped their organisation become more compliant with their legal obligations
  • 90% of customers named at least one member of our team as having ‘gone the extra mile’

We noticed an interesting trend in the feedback provided. Santia is rarely the lowest cost provider, and customers have acknowledged that the slightly higher cost of our services is justified, given the level of service received.

We would like to say a huge thank you to our dedicated and hard-working team for their commitment and passion for delivering a great customer experience. We’ve all had to adjust to the many changes and challenges associated with the restrictions (homeworking, home schooling, isolating to name a few), and to continue to excel despite these conditions is a testament to the professionalism of our team.

The feedback received from each customer has been shared with the team, and all staff named as having ‘gone the extra mile’ were entered into a prize draw. We are pleased to confirm that Ed Gilbert, Business Development Manager, was selected at random and received some well – earned vouchers in recognition of the efforts made.

Case Study Testimonial The results of our survey are testament to the hard work and professionalism of our industry leading team. Being passionate about customer service and taking personal pride to deliver a quality and often responsive service requires a committed and caring attitude. This is clearly demonstrated by the statistics gathered along with the testimonials we receive regularly from our customers which our team can be proud of. I would like to sincerely thank our loyal customers for taking the time to provide us with their feedback which will serve to empower our team to continue to go the extra mile, every day. Case Study Testimonial

Craig Jones, Managing Director

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